Find answers to your questions about our service below. If you have further questions, please contact our customer support.
When you shop at HomeHobby.com your order will be fulfilled by 3L Consumer Products A/S, Denmark. We accept, pack and ship orders on products in stock within 3 business days.
If we cannot ship within 3 business days you will be informed and offered to cancel the order or accept it with the new shipment deadline.
The products will be delivered to the address specified by you in the order process. Changes to order content or address will be resolved by cancelling the existing order and placing the order with the correct details.
If you have any questions, feel free to contact us.
We accept the following credit cards
Dankort / Visa / MasterCard
We withdraw payment after the product have been sent.
A delivery fee will be added to your order depending on the destination country.
The parcel will be delivered to anyone answering the door on the delivery address. If nobody answers, a letter will be left with contact info and the parcel will be brought back to the freight company. Please contact the freight company for further delivery options as we have no influence on this.
I. USE OF WEBSITE CONTENT
You may download, view, copy, and print Content that 3L publishes on our Website provided the Content is not modified. 3L assumes no responsibility for the accuracy of the Content provided on our Website, use of any Content is at your own risk.
II. USE OF SOFTWARE
Any software and accompanying documentation that you download or access through the Website is the copyrighted work of 3L and/or a third party software provider. Use of such software is subject to the terms of a software license agreement that accompanies the software. Your use, reproduction or redistribution of the Software is prohibited except as expressly provided for in the applicable software license agreement. Except where expressly provided otherwise, all Software is provided on an "as is" basis, and 3L expressly disclaims all warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
III. NO UNLAWFUL OR PROHIBITED USE
IV. TERMINATION OF USE
3L Consumer Products may, in its sole discretion, at any time terminate your access to the Website.
ALL CONTENT, DOCUMENTS, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THE WEBSITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. 3L Consumer Products DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
VI. LIMITATION OF LIABILITY
IN NO EVENT SHALL 3L Consumer Products BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE WEBSITE OR ANY CONTENT, DOCUMENTS, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS OR SERVICES DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE.
You agree to defend, indemnify and hold harmless 3L Consumer Products, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, due to or arising out of your access to or use of the Website.
IX. THIRD PARTY LINKS
X. APPLICABLE LAWS
All matters relating to your access to, and use of, the Website will exclusively be governed by the laws of Denmark.
GDPR at HomeHobby.com (General Data Protection Regulation)
We only collect personal data in cases where this should be necessary or relevant to us and we will only collect personal data if relevant to your activity at HomeHobby.com.
When collecting, processing and using your personal data, we always adhere to all relevant statutory provisions.
We will only keep your personal data as long as we have either a legal obligation to do so or as long as it is relevant to the purpose in which they were collected.
Information we collect
If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services.
We can store information such as name, e-mail address, mailing address, delivery address (if it varies from mailing address), phone number, payment information and IP address.
3L collects and processes your personal data when you do the following:
- Visit our website
- Purchase our products on our website
- Sign up for our newsletter
- Contact us with questions, complaints or feedback
The data controller
The data controller for collecting, processing and using your personal information at HomeHobby.com is: 3L Consumer Products A / S, Vibækvej 100, DK-5690 Tommerup (Denmark) - CVR: 45 71 95 10
Treatment Basis and Purpose
Your regular contact information such as name and address will be collected to deliver your orders. Your e-mail address is used to confirm the order and a delivery confirmation.
Telephone numbers are required by shipping partners to advise about shipments.
When you pay for your product, we collect your name, your card data and IP address.
The information collected during payment transaction is used and saved only for payment and fulfillment of the of the order, as well as counteracting fraud. (We are not able to access information that enables us to make additional transactions on your card, on our or other pages, and are only able to deduct the amount you accepted during the payment process).
If we have your consent during the registration process or on our website, we will use your e-mail address to send a newsletter. You can subscribe and unsubscribe to the newsletter at any time. All newsletters contain unsubscription link. You are entitled to revoke the consent at any time.
If you do not want to disclose the personal data required to complete the purchase of a product, it is not possible to buy products on our website due to applicable laws.
Your information (except your email address) will be deleted or anonymized 5 years after you have received your item.
Other recipients of personal data
We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.
If you have ordered delivery, your name, address, phone number and e-mail address will be transferred to the shipping partner you choose in the order process.
Our webshop and payment system is hosted by DanDomain A / S, which acts as our data processor. All personal data disclosed on our website will be stored in DanDomain's data centers.
We have data processing agreements with our data processors This is our guarantee that they comply with the applicable rules for the protection of your personal data.
As registered, you have rights that we will enforce at all times.
You are entitled to request the following:
• To access the categories of personal data we store
• To correct / change your personal data
• To delete personal data (when we are no longer required by law to store these)
You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.
If you no longer wish to process your personal information or limit our processing of your personal information, you can also send us a request on our contact page.
Product returns can be made within 30 days of purchase under the following conditions:
- Product returned as a result of an order error must be in original resalable packaging.
- Defective or damaged merchandise must be accompanied by a written letter stating the reason for the return. Product will be tested upon receipt at the 3L facility. If product performs as promised, no credit will be issued, and the original product will be returned to the retailer.
- Returns of incorrectly ordered product will incur a EUR 10.00 transaction processing fee.
- A copy of the original order or invoice must accompany the return.
- Unless 3L sent an incorrect product, the customer bears the cost of returning the product to 3L.
- Donation Requests will be considered on an individual basis from brick and mortar retailers only. Retailer must be a direct sell customer.
- Requests for events such as cropping parties, fund raisers, and social clubs will not be considered.
We know that you care about your community and your environment. We want to assure you that we take the proper steps in every step of our business practices to help maintain a healthy community and environment.
From 3L's beginnings over 50 years ago, we’ve adhered to the strict European regulations for manufacturing.
Healthy Working Conditions
From the employee that packs the product or designs our machines to the VP of Sales, everyone here at 3L Consumer Products takes immense pride in their work. We are comforted in knowing 3L provides a safe working environment that encourages togetherness and the sharing of ideas. Every product we manufacture is done so with adherence to all Danish/European manufacturing regulations.
By clicking "Accept" at the top of our site or by using our site, we presume you are happy with our cookies. Cookies are small pieces of information that our website stores locally on the computer you use.
Cookies are used to this way:
· Remember your acceptance of our cookies, so you do not have to accept them each time you visit our site.
- Remember your choice of location (Europe or US), so you can visit the selected location the next time you enter our site.
- Logs you in automatically if you choose "Remember Me" during login. Always remember to log out when using a public computer.
- If you do not wish cookies to be stored on the computer, please do not use our website.